I can’t get Allianz to refund travel insurance though my partner has died | Money

I deliberate to go on vacation with my girlfriend DM to Tenerife this autumn, and we have been wanting ahead to it. Sadly, she died after an sudden most cancers prognosis and I’m struggling to get my a reimbursement.

I booked final summer season, initially for April, at a price of £3,228, plus £253 for journey insurance coverage with Allianz Help. We additionally paid an extra £220 premium for DM, who was in her early 80s with unrelated well being situations.

She was recognized with lung most cancers in November and launched into a course of chemotherapy, so we needed to postpone the journey.

I used to be capable of transfer it to September and contacted Allianz to alert it to the change, in addition to DM’s prognosis. I used to be instructed to contact the insurer once more when the remedy was completed and she or he had been declared match to fly.

Sadly, I DM died in April, so I had the unhappy process of cancelling our vacation. I adopted the process in my journey paperwork and notified the journey agent and Allianz.

The latter requested me for quite a lot of paperwork, together with our authentic reserving bill, and a duplicate of her dying certificates, all of which I despatched by recorded supply at the beginning of Might.

I adopted up two weeks later and was instructed by the insurer that it wanted extra info, together with a medical certificates, a cancellation bill from the journey agent and a grant of probate, despite the fact that we didn’t dwell collectively (this request was later withdrawn).

All instructed, I despatched 40 A4 pages. I used to be capable of acquire a medical certificates from her marketing consultant and despatched that in mid-June.

Since then I’ve not acquired a cellphone name, letter or electronic mail from Allianz. I’m grieving, struggling to sleep and nonetheless should cope with these individuals.

MG, Preston

After we contacted the insurer in your behalf, the wheels turned quicker, and you’ve got been refunded the £3,378 you have been owed.

Allianz Help says: “We have been very sorry to listen to concerning the dying and handed on our sincerest condolences once we have been in communication with him.

“We additionally apologised for the extra stress brought on by the delay in processing his declare, as this fell in need of our regular excessive requirements. We verify we’ve got despatched a cost to the client in full settlement of his declare.”

We welcome letters however can not reply individually. Electronic mail us at shopper.champions@theguardian.com or write to Client Champions, Cash, the Guardian, 90 York Method, London N1 9GU. Please embody a daytime cellphone quantity. Submission and publication of all letters is topic to our phrases and situations

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